My doctor’s name is: ________________________My Medical Record # is____________

How to use the resources at the AIM clinic: Common questions from our patients

1. How do I make an appointment to see my doctor?

Ø Call our appointment line at 212-305-6345.  

Ø Appointment line hours: 8:30 am - 5 pm, Monday - Friday. Our phone wait time is usually shorter after 3pm.

Ø Use the same phone number to confirm, cancel, or reschedule an appointment.  

2. What should I do if I have a question for my doctor or nurse?  

Ø Call 212-305-6354, choose your language option, then press (4) to speak with our nurse.

Ø  If the phone line is busy, leave a message and our staff will call you back the same day.  Please speak clearly, include your full name, date of birth, doctor’s name, telephone number, and the reason for calling. For refill request please leave us the exact medication name and pharmacy phone number.

3. What if I have a question and the office is closed?  

Ø A doctor is always on-call to answer questions after the office is closed. You can reach them by calling the clinic number at 212-305-6354, and pressing (1) then (2) to speak to the answering service who will take your information and contact the doctor-on-call.  

4. How can I get refills of my medications if I run out?  

Ø Tell your pharmacy to call our office at 212-305-6354 and ask for refills of the medications you need.  

Ø We may not be able to fill prescriptions over the phone if you have not been seen by a doctor in the last six months or have missed appointments.

Ø If you cannot get an appointment with your doctor and you have not been seen for 6 months, you can come to our Walk-in Clinic in Room 214 to speak with a nurse about your refills.  

5. What do I do if I have an urgent medical problem and need to see a doctor on the same day?  

Ø We have a Walk-in Clinic located in Vanderbilt Clinic on the 2nd floor in room 214.  

Ø Walk-in Clinic hours: 8:45 am - 3:30 pm, Monday - Friday.  

Ø You will be seen by another doctor and he/she will take care of your medical problems and communicate with your primary doctor.  

6. How can I leave forms for my doctor to fill out?

Ø You can come by and leave forms with our clinic staff any day.

Ø Please make sure you have filled out your part of the form (name, address, confidential release signature).  

Ø Give your doctor 1-2 weeks to complete the forms.  

Ø If you would like us to mail you the forms once they are filled out, please leave your address with the clinic staff with your forms and we will mail them to you.

7. If my doctor ordered lab tests for me, how do I get them done?

Ø You do not need a laboratory form to get your lab tests done in our clinic system. You can bring your medical record number (on a sticker from the front desk of your clinic room) or the discharge paper from the front desk that says you should go to the lab.

Ø If your doctor has told that you need lab tests, just come in to the lab on the first floor and the lab orders will be in the computer.

Ø Check to see if your doctor wants your blood tests done first thing in the morning before you have eaten.  

Ø Lab hours: 8:30 am - 4:30 pm, Monday - Friday.  

Don’t forget….

Ø Please always let our front desk staff know when your address or phone number, this way our doctor and nurses can always reach you when needed.

Ø Please arrive at least 15 minutes before your scheduled appointment

Ø Always bring your identification and insurance cards

Ø Always bring your medication bottles, and, if you are diabetic, your sugar testing meter